Clients Matter: Polite Lash Client Firing Tips
As a lash tech, you've probably dealt with clients who don't give you or your work the respect you deserve. It sucks, but there's no magic fix to turn them into better people. However, there are ways to gently remind them that their behavior ain't cool and show 'em how to fix it.
First off, don't take it personally, okay? These clients might be acting that way because they've had bad experiences with other lash techs or they just lack sensitivity. So, if they're treating you like crap, remember it's probably not personal. Just speak out to know the reason.
Can you politely let go of a lash client? Hell yeah! If you've been doing this lash tech gig long enough, you've definitely encountered some difficult clients. And you know what? It's totally fine to realize that a certain client ain't a good fit for your business. You don't have to work with every single person who walks through your door.
But how do you let them down gently? That's where it gets a bit tricky. You wanna be professional and firm, but also kind and respectful. Lucky for you, there are ways to handle this situation without burning bridges and keep your lash business ethical. So, we're gonna walk you through some tips on how to fire clients without causing a whole lot of drama.
Count on LavisLash for professional support along the way!
And hey, remember to be polite throughout this whole process. You don't wanna burn any bridges 'cause that client might still be talking about how awesome you are. So, when you approach 'em, be as pleasant as possible and show your appreciation.
Now, let's be straightforward and honest. You gotta let your client know that you've been thinking about the amount of work they're expecting from you, and it just ain't fair for 'em to ask so much without paying the right price. Make it clear that your decision has nothing to do with their personality or looks—it's simply a matter of keeping up with the demands they're putting on your services.
Tell 'em straight up if what they want is beyond your expertise or comfort zone. Be upfront about what you're willing to do and what you won't. And make sure to explain why!
Now, be crystal clear about what you're willing and not willing to do. Terminating a client can be a sticky situation, my friend. But it's bound to happen, so it's best to be prepared. First and foremost, make it known upfront what you can handle and what you can't. If there are certain aspects of the job that make you uncomfortable, let your clients know right off the bat. That way, there won't be any surprises down the road. For example, if you don't dig working with rude or difficult people, give 'em a heads up before they even book an appointment with you.
And hey, be honest with 'em about the services you offer and those that are beyond your scope. If they ask for something that's outside your expertise, just say, "I'd love to help, but that's not my thing." Don't feel bad about turning down business—remember, you're there to do a job, not just make friends!
Be ready to tackle questions and provide examples, my friend. Firing a lash client ain't a walk in the park. It's tough to let someone go, especially when they're depending on you. And it's even harder when they don't understand why you're doing it. But if you're feeling overwhelmed by a client who doesn't respect your time or boundaries, it might be time to cut 'em loose.
If it's the first time having this conversation with 'em (or even if it's not), they might have some questions about why you're letting 'em go. It's important to give 'em clear and concise answers that show 'em how their behavior is negatively impacting your business. If they keep pressing and ask how they can change, offer a couple of actionable suggestions and let 'em know that these changes need to happen right away if you're gonna continue working together.
Count on LavisLash for professional support along the way!
Okay, let's talk about tone.
Cut to the chase with your clients, my friend!
Here's the deal: you're not exactly firing them, you're just letting them know that your services may not be what they're looking for. That's why it's important to take control of the conversation early on and set some expectations. So, when a new client comes in for their appointment, lay out what you can and can't do for 'em. And then, make it clear that if they want something beyond that, they gotta find someone else who can handle it. If they still wanna work with you after hearing this, awesome! But if they decide to move on, well, it's their choice, and we all move on with our lives. Now, let's get specific and back it up with some facts. Don't just say, "This ain't working out." That's gonna leave your client confused about the problem and why you're ending things. Instead, give 'em some concrete examples of what's gone wrong and when you noticed it. Be honest about why you're letting 'em go and don't make up excuses just to spare their feelings or avoid an awkward situation.Stay polite!
Even if someone does something that pisses you off, don't let 'em see it on your face or hear it in your voice. Instead, try to maintain a neutral tone and stay calm throughout the conversation. Set yourself up for success by believing in your decision. Let me break it down: a lotta people get hung up on how much money they might lose by firing someone, and it clouds their judgment 'cause they lack confidence or financial stability. But when you see yourself as a badass business owner who knows what's best for your business and your clients, making the right choice becomes easy.Pro tip:
Remember, first things first—don't get angry or defensive. This is about them, not you! Explain why you can't continue working together without making it seem like it's their fault or they screwed up. Try to have this conversation face-to-face if possible, or at least over the phone. It'll make things easier for everyone involved. Now, let's talk about the reasons to fire a lash client. Ever had a client who just ain't working out? Someone who wastes your time or expects way too much? Well, here are four reasons why you might wanna cut 'em loose:- They always cancel appointments: If a client keeps flaking on their appointments more than once a month, it's time to say goodbye. Their constant changes to the schedule ain't gonna leave 'em happy with their lashes, and you just can't keep up with their needs.
- They don't pay up: Some clients might try to pull a fast one by not paying for their lash extensions or expecting constant discounts. Stand your ground and don't let anyone take advantage of you or diminish the value of your services.
- They don't follow the rules: This one's a no-brainer, but it's worth mentioning anyway. If a client keeps breaking the rules you've set for your service, it's time to let 'em go. Ain't nobody got time for that.
- They're disrespectful: If a client consistently disrespects you or your boundaries, it's time to end the professional relationship. You deserve to be treated with respect, and no client should make you feel otherwise.
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