by Mia T
Welcome to LavisLash, your one-stop shop for beautiful lashes and great service. We care about making you happy, which is why we're excited to tell you all about our 100% Money-Back Promise. In this guide, we'll break down our refund policy, so you know exactly what to expect when you shop with us.

Here are some additional benefits of using LavisLash:

  • Our products are made with high-quality ingredients.
  • Our products are safe and effective.
  • Our products are 100% cruelty-free.
  • Our products are backed by a 100% satisfaction guarantee.
  • We offer free shipping on orders equal or over $175.
  • We have a dedicated customer service team that is available to help you with any questions or concerns.
SEE MORE: Shop Wiser with LavisLash Deals! Ready to Smart Lash Shopping!

Your Money is Safe with LavisLash's Refund Policy!

We believe in our products and want you to get them without any worries.

  • If your order takes longer than 30 days (within the USA) or 45 days (other parts of the USA) to arrive, we'll give you a full shipping fee refund. Even if you didn't have to pay for shipping (for all global orders having value from $175 - please refer to our Shipping Policy for more information!), we'll give you part of your money back – just to keep things fair.
  • Sometimes, things don't go as planned, and your order might take longer to arrive. Don't stress! If your package doesn't reach you within 60 days, we've got you covered. Just shoot us an email at, and we'll take care of things.
  • If your order somehow gets lost, don't worry. We'll look into it (usually takes 3-5 business days) and send you a replacement if needed.

Guaranteeing Quality: Money-Back for 30 Days!

At LavisLash, quality is at the heart of everything we do. However, we understand that mishaps can occur during the journey from our hands to yours.

If your order happens any problems by Lavis like damage, missing items, or other troubles, rest assured, we're here to set things straight!

All you need to do is provide us with some evidence, like a quick video showcasing you unpacking the package. Once we've got the details, we'll swing into action. We could send you a fresh replacement item, give your money back, and here's a bonus – we might even toss in a coupon for your next buy.

Rest assured, we promise to repay your money and replace the product if any issues arise as mentioned before, except for damages during shipping. Your repayment for these situations will be handled and processed within 30 days after you inform us about the order status, providing clear evidence.

Making sure you're happy with your LavisLash experience is what we're all about!

Important Note: When Refunds Are Unavailable

We want to highlight the crucial responsibility of the person making the purchase. It's really important to enter the correct address when placing an order. Unfortunately, because of our tight delivery schedules, we can't make changes to addresses once an order is placed. We strongly advise you to double-check the address you provide. If the address is wrong and something goes amiss, we can't be held responsible for it. While we strive to provide top-tier products and service, there are certain situations where repayment might not be possible. We strongly believe in being open and honest, and it's very important for you to understand these situations:
  • Refusal of Shipment: In the rare event that you decline to accept the delivery of your lash package, we won't be able to process a refund. To ensure a smooth repay money experience, it's advisable to accept your package and initiate the return process if needed.
  • Exhaustive Delivery Attempts: When the shipment undergoes exhaustive attempts at distribution within the destination country, without achieving successful delivery.
PLEASE pay close attention to this information. We're sharing this to make sure everything goes smoothly with your order and to be fair to everyone involved.

Navigating Refunds: Your Step-by-Step

Now that you know when you might not get a repayment, let's talk about how you can actually get your money back. Don't worry, if your situation matches our refund rules, we're here to help make things easy.
  • Starting the Refund: If your situation fits our repayment rules, the first thing to do is talk to our customer support team. They're HERE to walk you through the process and answer any questions you have.
  • Getting Permission to Return: If your situation qualifies for a refund, our team will give you permission to return the stuff. This step makes sure everything is recorded correctly, which helps the process go smoothly.
  • Providing Proof: If you received a faulty or missing product, you don't need to return it due to the distance between our production facility and the market. Instead, we completely accept proofs like photos or videos to verify the issue. Our team will work with you to ensure a smooth process.
  • Returning Products (Optional): While you can return products if you want, we don't recommend it because you would have to cover the full shipping costs.
  • Getting Your Money Back: Once we verify the issue with the proof you provide, we'll give you your money back. Just know that it might take a bit for the refund to show up in your account, depending on how you paid and your bank.

Any questions? We've got answers!

  • What if I am not satisfied with my product?

If you are not satisfied with our product for any reason other than product damage or defects, we do not accept returns and will not provide a repayment. If you have any feedback to help us improve and enhance the quality of products for the eyelash industry, we would be delighted to listen through email at or on social media platforms such as Instagram ( or Facebook (LavisLash US).

  • What if I have a question about my order?

Our customer service team is available to help you with any questions you may have about your order. Just contact us HERE and we will be happy to assist you.

We hope this blog post has answered your questions about LavisLash's refund policy. We are committed to providing our customers with the best possible experience, and we hope that this policy helps to make that happen.

If you have any other questions, please do not hesitate to contact us through email We are HERE to help!

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